Policies
Warranty terms
Coverage
Sovlune mattresses carry a warranty of 3 to 15 years, depending on the model, against manufacturing defects. The warranty period starts on the delivery date.
Covered
- Body impressions deeper than normal use
- Broken or protruding springs
- Foam that crumbles, splits or loses shape abnormally
- Stitching failures under normal use
Not covered
- Stains, burns, cuts, liquid or pest damage
- Damage from an unsuitable base
- Normal softening of foam and changes in comfort preference
Claims
Raise a claim on the warranty page with your invoice and photos. We inspect the mattress and repair or replace it at our discretion.